Multi Utility with Schedules Bylaw

CITY OF LANGFORD 
BYLAW NO. 1291 
A BYLAW TO ESTABLISH CONDITIONS FOR THE OPERATION AND MANAGEMENT OF A 
MULTI UTILITY AND TO IMPOSE FEES AND OTHER CHARGES FOR THE WATER AND 
ENERGY SERVICES 
WHEREAS: 
A. 
The Community Charter authorizes the City to provide any service that the Council 
considers necessary or desirable, and to do this directly or through another person or 
organization; 
B. 
The City wishes to establish services for the purpose of providing water and energy 
within the City on certain terms and conditions; and 
C. 
The City wishes to establish rates, fees and other charges for the water and energy 
services. 
NOW THEREFORE the Council of the City, in open meeting assembled, ENACTS AS 
FOLLOWS: 
ADMINISTRATION 
1. 
This Bylaw shall be known and cited as the Multi Utility Bylaw No. 1291, 2010. 
2. 
The City of Langford Multi Utility, including Water and Energy Services, is established as 
a municipal service. 
3. 
Unless and until further authorized by the CRD, the Water Services may be provided to 
any residential, commercial, industrial or institutional properties within the area known as 
Westhills and shown hatched on the plan attached as Schedule A. The Energy Services 
may be provided to any residential, commercial, industrial or institutional properties 
within the Service Area in accordance with the Schedules attached to this bylaw. 
4. 
The Water and Energy Services must be provided and used in accordance with the 
terms and conditions set out in Schedules B and F (General Terms and Conditions). 
5. 
The rates, fees and charges payable in respect of the Water Services are those set out 
in Schedules C, D & E which are based on the cost of providing, maintaining and 
expanding the Water Services and may be different for different properties and buildings 
based upon the use, capacity and consumption of those properties and buildings. 
6. 
The rates, fees, and charges payable in respect of the Energy Services are those set out 
in Schedules G & H which are based on the cost of providing, maintaining and 
expanding the Energy Services and may be different for different properties and 
buildings based upon the use, capacity and consumption of those properties and 
buildings. 
7. 
The City may provide the Services directly or through another person or organization 
(the Service Provider). 

Multi Utility Bylaw No. 1291, 2010 
_ _ _ ^ _ 
Page 2 
8. 
The City authorizes its officers and employees and the officers, employees, agents, 
servants, contractors and subcontractors of the Service Provider to enter onto any 
property or into any building applying for, connecting or connected to or using the Water 
Service or Energy Service, or required to apply for connection to and use the Energy or 
Water Service, to connect or disconnect the Energy or Water Service and to inspect and 
determine whether all regulations, prohibitions and requirements contained in this Bylaw 
and the General Terms and Conditions are being met. 
9. 
The City authorizes its officers and employees and the officers and employees of the 
Service Provider to require persons applying for, connecting or connected to or using the 
Energy or Water Services to provide security with respect to the Energy or Water 
Services in an amount reasonably determined by the City or the Service Provider. 
10. 
The City or the Service Provider may discontinue providing the Energy or Water 
Services to a person or property because of: 
(a) 
unpaid fees or charges in relation to the Services; or 
(b) 
non-compliance with the General Terms and Conditions or the provisions of this 
Bylaw. 
11. 
The City or the Service Provider may discontinue providing the Energy or Water 
Services to a person or property upon providing not less than 48 hours' written notice 
specifying the reasons for the discontinuance. 
12. 
(1) 
A person whose Energy or Water Services are discontinued for non-compliance 
with the General Terms and Conditions or the provisions of this Bylaw other than 
a failure to pay fees or charges payable in respect of the Energy or Water 
Services may appeal the discontinuance to the Council of the City by delivering 
to the City, within 10 days of the date of the written notice of discontinuance, 
written notice of their intention to appeal stating in a concise fashion the grounds 
upon which the appeal is based. 
(2) 
If at the time of the receipt by the City of a written notice of intention to appeal, 
the Energy or Water Services have not yet been discontinued, the decision of the 
City or the Service Provider to discontinue the Energy or Water Services shall be 
stayed until the appeal has been considered by the Council unless the Services 
are to be discontinued for reasons which the City or the Service Provider 
reasonably believe will endanger persons or property, including the property of 
the City or the Service Provider, in which case the decision will not be stayed and 
the Services may be discontinued in accordance with the notice of 
discontinuance. 
(3) 
The Council, having considered the representations of the person who has 
received notice of discontinuance, may confirm the discontinuance or advise the 
Service Provider to continue providing the Service and may specify conditions 
under which the Service Provider must continue providing the Service. 

Multi Utility Bylaw No. 1291, 2010 
Page 3 
13. 
If any account rendered for Water or Energy Service is not paid in accordance with this 
Bylaw and its Schedules by December 31 in the year in which the account was levied, 
the City, upon the request of the Service Provider or on its own accord, shall add the 
amount of the unpaid rates, fees and charges to the tax roll in respect of the real 
property or improvements to which Water or Energy Service has been provided, as fees 
imposed for work done or services provided to land or improvements. Such amounts are 
a charge and lien on the land and improvements having the priority ascribed to them by 
s. 259 of the Community Charter and may be collected in the same manner and with the 
same remedies as property taxes, with interest at the prescribed rate. 
14. 
A person who contravenes this Bylaw or the Terms and Conditions commits an offence 
and is liable, on conviction, to the penalties set out in the Offence Act. 
15. 
This Bylaw may be cited for all purposes as "Multi Utility Bylaw No. 1291, 2010". 
READ A FIRST TIME this 7th day of June, 2010. 
READ A SECOND TIME this 7th day of June, 2010. 
READ A THIRD TIME this 7th day of June, 2010 
ADOPTED this 21
st day of June, 2010. 
MAYOR 

Multi Utility Bylaw No. 1291, 2010 
Page 4 
LIST OF ATTACHED SCHEDULES 
SCHEDULE A 
SERVICE AREAS 
SCHEDULE B 
GENERAL TERMS AND CONDITIONS - WATER SERVICE 
SCHEDULE C 
CONNECTIONS AND CONNECTION CHARGES 
SCHEDULE D 
CONSUMPTION RATES AND SERVICE CHARGES 
SCHEDULE E 
MISCELLANEOUS FEES AND CHARGES 
SCHEDULE F 
GENERAL TERMS AND CONDITIONS -ENERGY SERVICE 
SCHEDULE G 
STANDARD FEES AND CHARGES 
SCHDEULE H 
STANDARD RATE SCHEDULE 

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SCHEDULE B 
WATER SERVICE TERMS AND CONDITIONS 
ADMINSTRATION 
1. 
DEFINITIONS 
In this Schedule: 
"British Columbia Plumbing Code" means the applicable plumbing provisions of the 
British Columbia Building Code. 
"Complex" means a structure containing more than one dwelling or commercial unit 
which receives Water Service, and without restriction, includes apartments, 
condominiums, townhouses, mobile home parks, campgrounds, recreation centres, golf 
courses, cemeteries, hospitals, and farms. 
"Connection Charge" means the charges prescribed for a water service connection in 
Schedule C. 
"City" means the City of Langford. 
"City Engineer" means the person appointed to that position by the Council of the City, 
and any person authorized to act on behalf of the City Engineer. 
"Customer" means a Person who is being provided Water Service or who has filed an 
application for Water Service with the Service Provider and has been accepted by the 
Service Provider. 
"Engineering Specifications" means the engineering specifications and standard 
drawings prescribed in the City's Subdivision and Servicing Bylaw No. 1000, as 
amended from time to time. 
"Fire Chief" means the person appointed to that position by the Council of the City, and 
any person authorized to act on behalf of the Fire Chief. 
"Fire hydrant" means a hydrant installed for fire suppression purposes, together with all 
its valves and fittings, and that are connected to a Water Service Main. 
"Fire line" means a pipe that is intended solely for the purposes of providing a standby 
supply of water for fire protection and suppression purposes. 
"Highway" means a street, road or lane open to public use and maintained by the City, 
and may include a private right of way on private property. 
"Person" means a natural person, partnership, corporation, society, unincorporated 
entity or body politic. 
"Water" means water that meets the requirements of the Provincial regulations and is 
safe to drink and fit for domestic purposes without further treatment. 

"Premises" means a building, a separate unit of a building, or machinery together with 
the surrounding land. 
"Premises Isolation" means preventing backflow into the waterworks system from a 
Customer's Premises by installing a suitable backflow preventer in the Service line at or 
near the Water Service Connection point. 
"Private water service pipe" means the pipe and its fittings that are intended to 
distribute water within any Premises and that are connected to the Water Service Pipe 
by a Water Service Connection. 
"Water Rate" means the amount set out in Schedule D to be paid by a Customer for the 
quantity of water supplied to the Customer. 
"Service Area" means the parts of the City designated by resolution of the City's 
Council for the provision of Water Service. 
"Service fee or charge" includes the amounts set out in Schedules C, D, and E. 
"Service Provider" means the Person who provides Service to Customers in 
accordance with the General Terms and Conditions, including without limitation, SSL -
Sustainable Services Ltd., and its successors, assigns, officers, employees, servants, 
agents and contractors. 
"Shut off water" means to turn off the water supply by closing a Service Provider-
owned valve or by any other means approved by the Service Provider. 
"Special reading" means a meter reading requested by a Customer and which occurs 
other than on the scheduled reading date. 
"Turn on water" means to allow the flow of water by opening a Service Provider-owned 
valve or by any other means approved by the Service Provider. 
"Unit of Water" means a unit of measurement, the equivalent of 1.0 cubic metre, or 
1,000 litres, or 35.3 cubic feet, or 220 imperial gallons of water. 
"Waterworks system" includes every part of the Service Provider's system for the 
supply of water within a Service Area. 
"Water Meter" means an assembly of metering and ancillary equipment that measures 
the amount of Water delivered to a Customer. 
"Water Service" means the delivery of water through the Waterworks system to 
Premises. 
"Water Service Connection" means the Service Provider installed fitting that is farthest 
downstream from the Service Provider's water service main. 
"Water Service Main" means the Service Provider-owned water pipes which serve 
portions of the Waterworks System within the Service Area. 
"Water Service Pipes" mean the Service Provider-owned pipes and their fittings either 
under or within a street, or within an easement held by the City or the Service Provider, 
that are intended to carry water from the Water Service Main to a Water Service 
Connection. 

2. 
Service Area 
2.1 
These General Terms and Conditions refer to the provision of water in the City or 
designated portions of the City and other areas as may be added from time to time by the City. 
3. 
Water Service Connections 
3.1 
Application Requirements - Requesting Services: A Person requesting the Service 
Provider to provide Service, including: 
(a) 
providing Water Services; 
(b) 
providing a Water Service Connection; 
(c) 
re-activating existing Water Service Connections; 
(d) 
transferring an existing water account; 
(e) 
changing the type of Water Service provided; or 
(f) 
making alterations to existing Water Service Connections or Meters, 
must apply to the Service Provider in person, by mail, by telephone, by facsimile or by 
other electronic means as the Service Provider may establish. 
3.2 
Required Documents - An applicant for Service may be required to sign an application 
and a Service Agreement provided by the Service Provider. 
3.3 
All Customers, using forms provided by the Service Provider, must truthfully disclose: 
(a) 
their full name and address, 
(b) 
the diameter of the pipe through which water will be supplied, 
(c) 
the legal and civic location of the Premises to be supplied, 
(d) 
the number of individual Premises to be supplied. 
3.4 
All Customers of the Service Provider must inform the Service Provider of any and all 
changes to their billing address, and changes to their telephone numbers. 
3.5 
Any misrepresentation on the part of the Customer shall be considered sufficient 
grounds for refusal to provide Water Service, or if the Water Service has already been 
connected, sufficient grounds to discontinue Water Service without notice. 
3.6 
No Water Service so disconnected may be reconnected without the deposit of a security 
in an amount determined by the Service Provider, to be held until the Customer no 
longer requires Water Service, and until the applicable charges have been paid for 
disconnection and reconnection of the Water Service. 

3.7 
Separate Premises/Businesses - If a Person or Customer is requesting Water Service 
from the Service Provider at more than one Premises, or for more than one separately 
operated business, the Person or Customer will be considered a separate Customer for 
each of the Premises and businesses. For the purposes of this provision, the Service 
Provider will determine whether any building contains one or more Premises or any 
business is separately operated. 
3.8 
Required References - The Service Provider may require a Person or Customer for 
Water Service to provide reference information and identification acceptable to the 
Service Provider. 
3.9 
At the discretion of the Service Provider, a Person or Customer for Water Service or for 
a transfer of Water Service must provide written authorization enabling the Service 
Provider to make inquiries regarding the Person's or Customer's credit background, in 
order to verify the accuracy of the application and the ability of the Person or Customer 
to provide payment for all services rendered. 
3.10 
The Service Provider reserves the right to deny Water Service or the transfer of Water 
Service if a credit history review indicates that a Person or Customer would not be able 
to provide full payment for all services rendered. 
3.11 
Refusal of Application - The Service Provider may refuse to accept an application for 
Water Service for any of the following reasons: 
(a) 
a Customer occupies the Premises with another occupant who has failed to pay 
the Service Provider's invoice or statement of account, security deposit, or 
required increase in the security deposit in respect of other Premises which was 
occupied by that occupant and the Customer at the same time; 
(b) 
the Customer is in receivership or bankruptcy, or operating under the protection 
of any insolvency legislation and is unable to demonstrate its ability to pay the 
Water Service;. 
(c) 
the Customer has failed to pay the Service Provider's invoice or statement in 
respect of another Premises on or before the due date. 
4. 
Agreement To Provide Water Services 
4.1 
Service Agreement - The agreement for Service between a Customer and the Service 
Provider will be: 
(a) 
the oral or written application of the Customer that has been approved by the 
Service Provider and that is deemed to include these General Terms and 
Conditions; or 
(b) 
a Service Agreement signed by the Service Provider and the Customer. 
4.2 
Customer Status - A Person becomes a Customer of the Service Provider when the 
Service Provider: 
(a) 
approves the Person's application for Water Service; or 
(b) 
provides Water Service to the Person. 

4.3 
Service Connections - Subject to the following, the Service Provider will serve each 
parcel of land with one Water Service Connection. 
Additional Water Service 
Connections may be provided at the sole discretion of the Service Provider. In the case 
of buildings that have been subdivided by strata plan, except for commercial units, 
unless the Service Provider decides otherwise, all strata lots and common property will 
be served by one Water Service Connection and the Customer will be the Strata 
Corporation. 
4.4 
No Assignment/Transfer - A Customer may not transfer or assign a Service 
Agreement without the written consent of the Service Provider, and if approved must pay 
the applicable charge in Schedule E. 
4.5 
Unauthorized Sale/Supply/Use - Unless authorized in writing by the Service Provider, 
a Customer will not sell or supply Water supplied to it by the Service Provider to other 
Persons or use Water supplied to it by the Service Provider for any purpose other than 
as specified in the Service Agreement and the General Terms and Conditions. 
5. 
Application And Service Connection Fees & Charges 
5.1 
Application and Service Connection Fees - An applicant for Water Service must pay 
the applicable application and Connection Charges and fees set out in the Schedules C 
and E. 
5.2 
Reactivation Charges - If Water Service is discontinued for any of the following 
reasons: 
(a) 
the Customer has not fully paid the Service Provider's invoice or statement with 
respect to the Water Service on or before the due date; 
(b) 
the Customer has failed to pay the required security deposit, equivalent form of 
security, or post a guarantee or required increase in it by the specified date; 
(c) 
the Customer has failed to apply for Water Service; 
(d) 
to permit Customers to make alterations to their Premises, 
(e) 
in accordance with other provisions of this Schedule; 
and the same Customer or the spouse, employee, contractor, agent or partner of the 
Customer requests reactivation of Water Service to the Premises within one Year, the 
Customer for reactivation must pay the greater of: 
(f) 
the costs the Service Provider incurs in deactivating and reactivating the Water 
Service, and 
(g) 
the sum of the charges set out in the applicable schedule which would have been 
paid by the Customer between the time of termination and the time of 
reactivation of Water Service. 
6. 
Security For Payment Of Account 

6.1 
Security for Payment of Bills - If a Customer or Person cannot establish or maintain 
credit to the satisfaction of the Service Provider, the Customer may be required to 
provide a security deposit in the form of cash or an equivalent form of security 
acceptable to the Service Provider. As security for payment of accounts, all Customers 
who have not established or maintained credit to the satisfaction of the Service Provider, 
may be required to provide a security deposit or equivalent form of security, the amount 
of which may not: 
(a) 
be less than $50; and 
(b) 
exceed an amount equal to the estimate of the total bill for the two highest 
consecutive Months consumption of Water by the Customer. 
6.2 
Interest - The Service Provider will pay interest to a Customer on a security deposit at 
the rate and at the times specified in the Miscellaneous Fees and Charges Schedule. 
Subject to the provisions of this section, if a security deposit in whole or in part is 
returned to the Customer for any reason, the Service Provider will credit any accrued 
interest to the Customers' account at that time. 
6.3 
No interest is payable: 
(a) 
on any unclaimed deposit left with the Service Provider after the account for 
which security was provided is closed; or 
(b) 
on a deposit held by the Service Provider in a form other than cash. 
6.4 
Refund of Deposit - When the Customer pays the final account, the Service Provider 
will refund any remaining security deposit plus any accrued interest or cancel the 
equivalent form of security. 
6.5 
Unclaimed Refund - If the Service Provider is unable to locate the Customer to whom a 
security deposit is payable, the Service Provider will take reasonable steps to trace the 
Customer; but if the security deposit remains unclaimed 5 Years after the date on which 
it first became refundable, the deposit, together with any interest accrued, becomes the 
absolute property of the Service Provider. 
6.6 
Application of Deposit - If a Customer's account is not paid when due, the Service 
Provider may apply all or any part of the Customer's security deposit or equivalent form 
of security and any accrued interest toward payment of the account. Even if the Service 
Provider applies the security deposit or calls on the equivalent form of security, the 
Service Provider may discontinue Service to the Customer for failure to pay for Water 
Service on time. 
6.7 
Replenish Security Deposit - If a Customer's security deposit or equivalent form of 
security is called upon by the Service Provider towards paying an unpaid bill, the 
Customer must re-establish the security deposit or equivalent form of security before the 
Service Provider will reactivate or continue Service to the Customer. 
6.8 
Failure to Pay - Failure to pay a security deposit or to provide an equivalent form of 
security acceptable to the Service Provider, in the Service Provider's discretion, may 
result in discontinuance or refusal of Service. 

7. 
Terms Of Service 
7.1 
Term for Residential and Commercial Service - The term of the Service Agreement 
continues until the Service Agreement is terminated in accordance with the General 
Terms and Conditions. 
7.2 
Termination by Customer - Subject to applicable local government laws, unless the 
Service Agreement specifies otherwise, a Customer may terminate the Service 
Agreement by giving the Service Provider at least 48 Hours notice and paying the 
applicable service disconnection fee set out in Schedule E. 
7.3 
Continuing Obligation - The Customer is responsible for, and must pay for, all Water 
Service to the Premises until the Service Agreement is terminated. 
7.4 
Effect of Termination - The Customer is not released from any previously existing 
obligations to the Service Provider under a Service Agreement by the termination of the 
agreement. 
7.5 
Sealing Service Connection - After the termination of Water Service to Premises and 
after a reasonable period of time during which a new Customer has not applied for 
Water Service at the Premises, the Service Provider may seal off the Water Service 
Connection to the Premises. 
7.6 
Termination by the Service Provider - Subject to applicable local government laws, 
unless the Service Agreement specifies otherwise, the Service Provider may terminate a 
Service Agreement by giving the Customer at least 48 Hours written notice if Service is 
discontinued under Section 5.2. 
8. 
Water Service Connections 
8.1 
Installation - If a Water Service Main is adjacent to the Customer's Premises, the 
Service Provider will: 
(a) 
designate the location of the Water Service Connection to the Customer's 
Premises; 
(b) 
install the Water Service Connection upon payment of the applicable fees and 
charges set out in Schedule C; and 
(c) 
install the Water Service Connection from the Water Service Main to the 
Customer's Premises at no additional cost to the Customer provided the Water 
Service Connection follows the route which is the most suitable to the Service 
Provider. 
8.2 
Unless permitted by the Service Provider, a Water Service Connection will be made only 
to Premises fronting on a road or highway along which a Water Service Main is in place 
across the complete frontage of the Premises and in which the minimum pressures 
available are sufficient to provide a minimum water pressure of approximately 275 
kiloPascals at peak hour demand at the Premises, and approximately 138 kiloPascals 
under fire flow, in accordance with provincial guidelines. 

8.3 
A Water Service Connection will not be made through private property in order to service 
Premises which have frontage on another road or highway, unless the Service Provider 
determines that it is not practical to provide the Service at the road or highway frontage 
because of the steepness of the slope from the Premises to the road or highway or other 
extenuating circumstances. In this case, Water Service may be provided through a 
statutory right of way (SRW) or easement over adjoining land. If the Service Provider 
does not have an SRW, the Customer must arrange for the deposit in the Victoria Land 
Title office of an SRW in favour of the Service Provider or the City in a form acceptable 
to the Service Provider or the City, prior to the installation of the Water Service 
Connection. 
8.4 
If Premises abut on two roads or Highways, the Service Provider will install a Water 
Service Connection from the road or highway that fronts the Premises or on which it will 
front when a building is constructed, or from the road or highway from which the 
Premises takes its civic address. 
8.5 
If the civic address of Premises has not been established, the Service Provider will 
install the Water Service Connection on the boundary having the shortest length 
adjacent to a road or Highway. 
8.6 
The Service Provider will not install a Water Service Connection in the panhandle 
access to Premises which also have frontage on a road or highway. 
8.7 
If a booster pump is required for any Water Service Connection to Premises located at 
an elevation that precludes it from being serviced at a minimum pressure of 275 
kiloPascals, the Service Provider must first approve the proposed Water Service 
Connection. 
8.8 
All Water Service Connections, Water Service Pipes, and Private Water Service Pipes 
installed on the Premises must comply with the B.C. Plumbing Code. 
8.9 
No Private Water Service Pipes or Water Service Pipes or fittings on any Premises may 
be covered until they have been inspected by the Service Provider. 
8.10 
Installation of Pressure Regulating Devices - The Customer shall install any pressure 
regulating devices required by the BC Plumbing Code, in order to reduce the pressure of 
the Water Service within the Premises and to protect the Waterworks System and the 
Customer. 
8.11 
The Service Provider is not responsible for any damage that may occur from water 
pressures supplied by the Service Provider. 
8.12 
Provision of Vacuum Relief for Fragile Equipment - If any fragile domestic hot water 
tank is installed within the boundary of the Premises receiving Water Service, the 
Customer must supply each tank, at his or her own expense, with an automatic vacuum 
relief to protect against collapse from excessive inward pressure. 
8.13 
Any equipment supplied by the Customer must comply with the BC Plumbing Code. 

9. 
Size Of Water Service Mains And Service Connections 
9.1 
The minimum permitted size or diameter of a new Water Service Main is 150 mm; 
except within a cul-de-sac or other dead end road or street termination where future 
extensions are precluded, a 100 mm diameter pipe may be used. 
9.2 
Where application is made for a new Water Service Connection to a Water Service main 
less than 150 mm in diameter, the maximum pipe size permitted shall be 25 mm in 
diameter. 
9.3 
Water Service Connections may not be less than 0.30 m and no more than 1.00 m 
from a street or the boundary of an easement held by the City or the Service Provider. 
9.4 
If, in the opinion of the Service Provider, water demand at build out in a subdivision will 
be insufficient to maintain water flow in the pipes, the Service Provider may require 
installation of a dual pipe system, one pipe to provide fire flows and a smaller pipe to 
provide Water Service. The additional cost of installing a dual pipe system shall be the 
responsibility of the Customer. 
10. 
Metering Of Connections To The Waterworks System 
10.1 
The Service Provider will install a Water Meter for each new Water Service Connection, 
upon payment of the cost of the Meter set out in Schedule C. 
10.2 
Minimum Allowable Size of Pipe - The minimum size of Water Service and Private 
Water Service Pipes that may be used to serve any Premises is 19 mm, in diameter. If 
Premises are redeveloped, the size of the Water Service and Private Water Service 
Pipes must be upgraded, if necessary, at the cost of the Customer to meet the minimum 
requirements. 
10.3 
Minimum Allowable Depth of Service Pipes on Premises - The Customer must 
install all Private Water Service Pipes below ground surface at a minimum depth of 60 
cm or below the maximum depth of frost penetration, wherever is greater. 
10.4 
Connection for Premises - The Service Provider will install a separate Water Meter 
and Water Service Connection from the Water Service Main to each Premises. The size 
of the Water Meter and Water Service Connection are determined by the Service 
Provider. 
10.5 
Connection Policy for A Complex - A Complex containing commercial units shall have 
individual Water Meters and Water Service Connections for each commercial unit, 
unless at the request of the Customer, the Service Provider agrees to provide an 
appropriately sized Water Meter and Water Service Connection to serve the entire 
Complex. 
10.6 
If two or more buildings or structures are owned or leased by the same Customer, those 
buildings designated by the Service Provider as ancillary buildings shall be connected to 
the Waterworks System by means of a joint Water Service Connection with another 
separate building or structure. 

10 
11. 
Conditions For Water Service Connections To A Subdivision 
11.1 
If the Service Provider installs a Water Service Main for a new subdivision, the Service 
Provider will provide each lot in the subdivision with a Water Service Connection at the 
same time as the Water Service Main is installed, with all costs being paid by the 
developer of the subdivision and the following requirements also apply: 
(a) 
If the developer installs the Water Service Main extension, the developer must 
also install the Water Service Connections, with materials approved by the 
Service Provider. The developer must supply legal plans, construction drawings, 
a survey layout and prepare the site as required by the Service Provider and pay 
the applicable fees in the Miscellaneous Fees and Charges schedule. 
(b) 
The developer is responsible for the cost of the supply and installation of the 
Water Service Connections. Upon completion of the installation, the developer 
must pressure test and disinfect the Water Service Connection. Installations 
failing to perform to the satisfaction and standards of the Service Provider must 
be repaired at the expense of the developer. 
(c) 
The Service Provider will complete the final connection to the Water Service 
Main, at the expense of the developer. All works installed by the developer 
become part of the Waterworks System. The Service Provider will install all 
Water Meters. 
(d) 
When a developer installs Water Service Main extensions and Water Service 
Connections, the developer must pay the charges specified in Schedule E for the 
Service Provider's Final Inspection and Construction Completion Certificate. The 
Customer must supply as-constructed drawings for review by the Service 
Provider. 
(e) 
When a developer installs Water Service Main extensions and Water Service 
Connections, the developer must warrant that the installation will be free from 
defects or deficiencies for one year from the final inspection of the installation by 
the Service Provider. 
For this purpose, the Service Provider may require a 
developer to post security in the amount estimated by the Service Provider, 
acting reasonably. 
11.2 
Plumbing Regulations Compliance - The Service Provider may require that a 
Customer for a new Water Service Connection submit to the Service Provider, prior to 
connection to the Waterworks System, a copy of the plumbing inspection certificate, 
demonstrating compliance with any applicable plumbing regulations in relation to the 
laying of pipes and their connections within the boundaries of the Premises to be 
connected. 
11.3 
Fire Lines - A Person who applies for a fire line connection must pay the connection fee 
prescribed in Schedule E. A fire line connection must be fitted with a detector check 
meter that is satisfactory to the Service Provider. 

11 
12. 
Temporary Supply Of Water 
12.1 
A person who wants to obtain a temporary supply of water for construction purposes 
(a) 
may apply to the Service Provider for a connection to a fire hydrant or to an 
existing Water Service Pipe; 
(b) 
must pay the fee prescribed in Schedule E and a consumption charge based on 
the rates prescribed in Schedule D. 
12.2 
Any permitted temporary connection to a fire hydrant must be installed and removed by 
the Service Provider. 
If an existing Water Service Pipe is available but is of an 
inadequate size for continued use, a Person wanting a temporary supply of water may 
apply for a reinstatement of that Water Service Pipe. A temporary service connection 
must be equipped with a cross connection control device installed by the Service 
Provider, in accordance with the CRD's Cross Connection Control Bylaw, at the cost of 
the Person applying. The Service Provider may discontinue a temporary water service 
when an application is made to establish permanent Water Service at the location. 
12.3 
Temporary Supply Meter - A permitted temporary service connection to an existing 
Water Service Pipe must be equipped with a Water Meter. If a Water Meter cannot be 
installed, the Person must pay a consumption charge based on the amount of water the 
Service Provider estimates will be consumed and any applicable fees prescribed in 
Schedule E. 
13. 
Emergency Connection Or Installation Of Water Service Connections 
13.1 
In an emergency, the Service Provider shall endeavor to provide or deliver water to 
Premises requiring Water Service, and any applicable charges shall be included in the 
next Water Service invoice or statement of account to the Customer. 
14. 
Charges And Payment For New Service Connections 
14.1 
At the time an application is approved for Water Service to Premises that front on a road 
or Highway in which a Water Service Main exists, from which the Water Service 
Connection will be made, and which has not previously been connected to the 
Waterworks System, the applicable Connection Charge shall be paid in full by or on 
behalf of the Customer prior to the commencement of any work by the Service Provider. 
15. 
Customer Responsibility For Additional Costs And Expenditures 
15.1 
A Customer who applies to the Service Provider for work that is not covered by the 
Schedules attached to this Schedule shall pay any additional costs incurred by the 
Service Provider. 
15.2 
The costs shall include repayment of all monies expended by the Service Provider for 
gross wages and salaries, employee benefits, and materials, as calculated by the 
Service Provider, plus an administrative overhead charge of up to 20 percent. 

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15.3 
The costs shall also include any expenditure for equipment rentals, at rates paid or set 
by the Service Provider for its own equipment, as well as any other costs that may 
reasonably arise during completion of the work. 
16. 
Payment Procedure For Additional Costs And Expenditures 
16.1 
The Service Provider shall provide the Customer with a written estimate of the total cost 
of the work requested. 
16.2 
Prior to the commencement of any work, the Customer shall pay to the Service Provider 
the full amount estimated, including any and all Water Service Connection and 
Application charges. 
16.3 
Reconciliation of Paid Estimates and Actual Costs - Upon completion of the 
requested work, the Service Provider shall provide the Customer with a calculation of the 
actual total cost. 
16.4 
If the total cost of the requested work is less than the advance payment deposited with 
the Service Provider, the Service Provider shall refund the difference, without interest. 
16.5 
If the total cost of the requested work including the applicable Connection Charges are 
more than the amount deposited, the Service Provider shall provide an invoice to the 
Customer for the difference, which is payable immediately upon receipt by the 
Customer. 
17. 
Rejection Of Application Where Service Connection Impossible 
17.1 
The Service Provider may refuse the installation of a Water Service Connection if the 
City will not permit the cutting of pavement of a City street or if solid or blast rock or other 
impediment makes boring impractical or impossible. 
18. 
Engineering Services 
18.1 
Where a request for technical information is received requiring engineering services by 
the Service Provider, the Customer requesting the services shall pay the applicable 
service charge for engineering services prescribed in Schedule E. 
WATER METERS 
19. 
Supply And Maintenance Of Water Meters 
19.1 
The Service Provider must supply, install and maintain all Water Meters, except as 
provided below. 
19.2 
The Customer may install a Water Meter supplied by the Service Provider in a 
mechanical room approved by the Service Provider. 

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19.3 
The Customer shall pay all applicable charges prescribed in the applicable Schedule for 
Water Meters. Where the Customer installs the Water Meter in a mechanical room, the 
Customer shall pay the actual cost of the Water Meter. 
20. 
Location Of Water Meter In Relation To Premises 
20.1 
The Service Provider will install the Water Meter approximately 30 cm outside the 
boundary line of the Premises street frontage, at the finished grade elevation established 
prior to installation of the Water Service Connection. 
20.2 
If the street or road right of way is not of sufficient width or the installation of public works 
or other utilities precludes the installation of the Water Meter at the location specified in 
the preceding section, the Water Meter shall be set as near to the boundary line as 
reasonably possible. 
20.3 
Where the relocation of a Water Service requires a new Water Service Connection to the 
Water Service Main the Customer shall pay all costs for the relocation of the Water 
Service Connection and Water Meter by the Service Provider as prescribed in 
Schedules C and E. 
20.4 
If the relocation or adjustment of a 19 mm Water Meter service box located within 1.5 m 
of the original location is required, or if the Customer provides the trench and backfill 
required at the discretion of the Service Provider, the Water Meter service box may be 
located up to a maximum of 6 m from the original location. The Customer shall pay the 
charge prescribed in Schedules C and E for the required relocation or adjustment of the 
19 mm Water Service Connection. 
20.5 
Where a request is made to downsize or increase an existing Water Meter of 50 mm or 
less (inlet pipe diameter), the Customer shall make an advance, non-refundable 
payment to the Service Provider as prescribed in the applicable Schedule. 
20.6 
If an underground Water Meter chamber is required and is to be installed on the 
Premises to be served, a statutory right-of-way must be registered in favour of the 
Service Provider or the City in priority to all financial charges against the Premises. The 
right-of-way shall be of sufficient area and dimensions to 

The bylaw continues in the official PDF.